VipLuck Casino Privacy Policy
Who Holds Your Data From the Moment You Register
The data controller for VipLuck Casino is 130 Group N.V., the operator that holds Curacao eGaming licence OGL/2024/129/0131, with its registered jurisdiction in Willemstad, Curacao. When you register we become responsible for the personal data you give us and the data your use of the site creates, and this policy explains what we do with it.
Your Rights and Your Cookie Choices
You may ask for access to the data we hold, correction of anything inaccurate, deletion, restriction of processing, objection to processing and a portable copy. Send the request to [email protected] from your registered address, and we answer once we have confirmed your identity. Some records, such as payment and verification files, must be kept for legal reasons, and we tell you which ones when we cannot delete them.
The site uses cookies and shows a banner with an Accept All button. You can refuse the optional groups in the banner or through your browser settings, and refusing them does not stop you logging in or playing.
| Cookie group | Purpose | Can be refused |
|---|---|---|
| Essential | Login session, security, cashier | No |
| Functional | Language, remembered preferences | Yes |
| Analytics | Counting visits and page performance | Yes |
| Marketing | Measuring offers and campaigns | Yes |
What Happens to Your Data After You Close Your Account
When you close your account we stop using your data for marketing at once and delete profile details we no longer need. Identity documents, payment records and gaming history stay in restricted storage for five years after closure, because anti-money laundering rules require it, and after that they are deleted or anonymised.
Who Sees Your Details When You Play or Cash Out
We share only the data each recipient needs to do its job, and we do not sell personal data.
| Recipient | Data shared | Reason |
|---|---|---|
| Visa, Mastercard, Skrill, Neteller, Paysafecard | Name, amount, payment details | Processing deposits and withdrawals |
| Bitcoin and Ethereum networks | Wallet address, amount | Crypto transfers |
| Evolution Gaming, Pragmatic Play Live, Ezugi, Playtech | Player ID, bets, session data | Running live tables |
| Pragmatic Play, Hacksaw Gaming, Nolimit City, Play’n GO, NetEnt | Player ID, game rounds | Running pokies |
| Our compliance team | Identity and address documents | Age and identity checks |
Why We Process What We Collect
Each use of your data rests on a stated legal basis, and the table lists them side by side.
| Purpose | Legal basis |
|---|---|
| Running your account, games and payments | Performance of the contract |
| Age, identity and anti-money laundering checks | Legal obligation |
| Fraud prevention and platform security | Legitimate interests |
| News and promotions by email, SMS or calls | Your consent, which you can withdraw at any time |
| Optional cookies | Your consent |
What We Collect at Each Step
At registration we collect your email address, username and password, which is stored in protected form. When you deposit or withdraw we collect payment details and transaction history. For verification we collect a photo of an Australian driver’s licence, passport or Medicare card and a utility bill or bank statement. While you use the site we log your IP address, device type, browser, pages visited and game activity, and cookies add preferences and analytics data.
If You Want to Complain About How We Handled Your Data
Write to [email protected] first, because most problems are fixed there. If you are still not satisfied you may complain to the data protection authority where you live, which for players in Australia is the Office of the Australian Information Commissioner, or to the body that supervises our Curacao eGaming licence.
Where Your Data Travels
Our operator is based in Curacao and our servers, payment partners and game studios operate outside Australia, so your data leaves the country when you use the site. Connections are protected with 256-bit SSL encryption, and we require our partners to protect data under written agreements and to use it only for the purpose we set.
Sending Us a Data Request
Email [email protected] with the subject line Data request, from the address linked to your account, and describe what you want. We may ask you to confirm your identity with a document you have already given us. Postal requests can be addressed to 130 Group N.V., Willemstad, Curacao.